Help Search

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  • I have updated my profile but the changes aren't showing, why is this?

    To help keep the site safe, our team approve all changes to your profile. This is generally done within 24 hours, but on occasion, might take a little longer.

  • Favourites

    Favourites let you save your favourite members, so you can easily find them later on. Adding a favourite To add a favourite, select 'Favourite' (★) in your Matches, on profile pages, or in search results. Viewing your favourites T...

  • Who's Viewed Me

    'Who's Viewed Me' lets you see who's been checking out your profile. This feature is only available to Gold members. To see who's viewed you, select 'Who's Viewed Me' () from the left-hand navigation. Gold members and Privac...

  • How do I edit my location?

    Open the drop-down menu in the top-right and select 'Edit my profile'. Select 'Edit' next to 'More about me'. Select your 'Closest town'. Remember to 'Save' your changes. If your town isn't available from the dropdown ...

  • Logging in

    Wrong email or username Check that the email or username you enter is correct. If you're using your email, make sure you've confirmed any recent changes. Wrong password If you can't remember your password and need a new one...

  • Why can't I edit my nickname?

    Your nickname is the main way members identify each other on the site, so this can't be changed. On occasion, we may make an exception on a case by case basis. If you have a genuine reason, let us know. Genuine reasons might i...

  • My Profile

    Your Profile can include as much or as little information to display to potential partners as you like. You can include your ideal partner, career, hobbies, appearance, personal beliefs and more. Editing your profile Open the ...

  • Update your account details

    Email Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Select 'Change my email address'. Enter your new email and select 'Save changes'. Foll...

  • Privacy & email settings

    Privacy settings Choose who can view your profile and photos, and where we show your profile. To change your privacy settings: Open the drop-down menu in the top-right and select 'Account settings'. ...

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