Problems receiving emails
Members may occasionally experience problems receiving emails due to spam and junk mail filter settings. Check your junk email folder regularly in case email has arrived there rather than your inbox. As a first step, please make sure yo...
How do I remove my profile from FindSomeone?
Go to your Account Settings page in the drop down menu in the right hand corner, select the Account Settings tab (third across the top) and at the bottom of the page you will see a link 'Remove my profile'. Click on this and you w...
Pay by bank deposit
Pay by internet banking: Log in to your internet banking website. Deposit one of the amounts below into our account. Include your member number (Please log in) and email address in the reference fields. You will receive an email when you...
Gold Members can send the first message to people they are interested in, while basic members can only reply to messages they receive. The conversation will continue as long as one of the members are Gold. A Basic member can st...
Sending a Smile (or Wink, Hug etc.) is an easy way to let someone know that you are interested in them without worrying about what to say. If you have received a Smile from a member, sending them a Smile in return may encourage them to...
Set up a bill payment
Step 1: Set up FindSomeone as a bill payment Most banks will allow you to perform this step on their website, but some require you to set up bill payments by phone. You will need to enter the details below. For phone banking, you w...
Online dating safety tips
FindSomeone, owned by Trade Me, is a fun way to meet new people and the team is proud to deliver a safe and enjoyable experience. As with any interaction (online and offline), there are some precautions that you can take to protect yoursel...
What are your contact hours?
Our contact hours are 9am to 5pm, Monday to Friday. You can send us an email at any time using the 'Email us' link to the right of this page.
New to FindSomeone? Here's how to make the most of the site and meet your potential match: Create your profile Include as much information as you feel comfortable sharing, to help other members find you and learn more about you. ...
Problems logging in
There are several reasons why you may not be able to log in to FindSomeone: Membership not confirmed You need to click on the link in the confirmation email we send to activate your membership. Sometimes our emails are blocked by junk ...
Changing your details
Changing your email address or password You can easily update your email address or password by visiting your Account Settings page (found in the drop down menu in the top right hand corner), and selecting the Account Settings tab. At the...
Privacy, message & subscription settings
Privacy settings FindSomeone has a lot of different privacy options to help you find love just the way you want. Show my profile to... This will allow you to restrict your profile to be viewed only by Gold members or anyone. Sett...
Want further assistance?
Email us your question