Help Search

13 results showing 1 - 13
  • Problems receiving emails

    Members may occasionally experience problems receiving emails due to spam and junk mail filter settings. Check your junk email folder regularly in case email has arrived there rather than your inbox. As a first step, please make sure yo...

  • How do I remove my profile from FindSomeone?

    Go to your Account Settings page in the drop down menu in the right hand corner, select the Account Settings tab (third across the top) and at the bottom of the page you will see a link 'Remove my profile'. Click on this and you w...

  • Pay by bank deposit

    Pay by internet banking: Log in to your internet banking website. Deposit one of the amounts below into our account. Include your member number (Please log in) and email address in the reference fields. You will receive an email when you...

  • Smiles

    Sending a Smile (or Wink, Hug etc.) is an easy way to let someone know that you are interested in them without worrying about what to say. If you have received a Smile from a member, sending them a Smile in return may encourage them to...

  • Messages

    Gold Members can send the first message to people they are interested in, while basic members can only reply to messages they receive. The conversation will continue as long as one of the members are Gold. A Basic member can st...

  • Set up a bill payment

    Step 1: Set up FindSomeone as a bill payment Most banks will allow you to perform this step on their website, but some require you to set up bill payments by phone. You will need to enter the details below. For phone banking, you w...

  • Online dating safety tips

    FindSomeone is a fun, safe way to meet new people and we have a number of success stories from members who have found someone special online. However, just like in the offline world, there are certain precautions ...

  • Why wasn't my photo approved to appear on my main profile?

    You may get an email letting you know that your photo has been approved to appear on your profile page but not appear in search results. This will be because it isn't a clear shot of your face. To have a photo that appears as the thumb...

  • What are your contact hours?

    Our contact hours are 9am to 5pm, Monday to Friday. You can call us during these hours or send us an email at any time using the 'Email us' link to the right of this page. If you call outside of these hours then you are able to leav...

  • Getting started

    New to FindSomeone? Here's how to make the most of the site and meet your potential match: Create your profile Include as much information as you feel comfortable sharing, to help other members find you and learn more about you. ...

  • Problems logging in

    There are several reasons why you may not be able to log in to FindSomeone: Membership not confirmed You need to click on the link in the confirmation email we send to activate your membership. Sometimes our emails are blocked by junk ...

  • Changing your details

    Changing your email address or password You can easily update your email address or password by visiting your Account Settings page (found in the drop down menu in the top right hand corner), and selecting the Account Settings tab. At the...

  • Privacy, message & subscription settings

    Privacy settings FindSomeone has a lot of different privacy options to help you find love just the way you want. Show my profile to... This will allow you to restrict your profile to be viewed only by Gold members or anyone. Sett...

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