Help Search

25 results showing 1 - 25
  • How do I remove my profile from FindSomeone?

    Go to your Account Settings page in the drop down menu in the right hand corner, select the Account Settings tab (third across the top) and at the bottom of the page you will see a link 'Remove my profile'. Click on this and you w...

  • What does the green/orange button next to people's profiles mean?

    This button lets you know if they are online or if they have recently been online. Green means 'online now' (green) and it will show this if they have been online in the last 20 mins and now. Orange means 'online recently' and hovering over t...

  • I have updated my profile but the changes aren't showing, why is this?

    All changes to your profile need to be approved by the team. When you update your profile it is sent through to us to approve and as soon as we approve these they will show on the site. We approve them within 24 hours at the very ...

  • Why wasn't my photo approved to appear on my main profile?

    You may get an email letting you know that your photo has been approved to appear on your profile page but not appear in search results. This will be because it isn't a clear shot of your face. To have a photo that appears as the thumb...

  • Your profile photo

    Your profile photo is the most important photo on your profile. This is the first photo that people see when they search or match with you. A profile photo on FindSomeone should follow these guidelines: YES ✔ A basic, cropped ...

  • My Profile

    You can add and edit the information other members see about you via your My Profile page. You can include details of your career, hobbies, appearance, personal beliefs and more. Just click on the "Profile" menu link and you wil...

  • How do I cancel my Gold membership subscription?

    To cancel please go to your Account Settings page, in the top right hand corner. Select the Account Settings tab across the top. Here you will see when your next payment is due, how much it will be and the credit card we will charge. ...

  • Smiles

    Sending a Smile (or Wink, Hug etc.) is an easy way to let someone know that you are interested in them without worrying about what to say. If you have received a Smile from a member, sending them a Smile in return may encourage them to...

  • Favourites

    Favourites are a way to keep track of people whose profiles appeal to you. You can add a favourite by ticking 'Save as favourite' in your Matches, on profile pages, or in the search results. You can have as many Favourites as you like. ...

  • Who's Viewed Me

    Want to check out who has been checking you out? Well the Who's Viewed Me feature shows you who has been looking at your profile. This is available to Gold members on our site. This feature has been a popular request from our mem...

  • Online dating safety tips

    FindSomeone is a fun, safe way to meet new people and we have a number of success stories from members who have found someone special online. However, just like in the offline world, there are certain precautions ...

  • Matches

    Our Matches feature allows you to rate qualities that are important to you. Our system will then find member profiles that best match what you're looking for. Your top 300 matches can be viewed on your Matches page. To set up your...

  • Code of Ethics

    Our code of ethics is designed to ensure a safe environment for you and all our members. Our aim is to provide services to members who are serious about finding someone. Listed below are the values we believe will provide you a safe and effective ma...

  • How do I edit my location?

    If you have recently moved and need to update your location then you can do this through the edit profile section. Just go to the drop down menu in the top right hand corner. Select 'Edit my profile' and your profile will come up with an ...

  • Privacy Policy

    FindSomeone is a service provided by Trade Me Limited. This means Trade Me's privacy policy applies to our use, collection, storage and disclosure of your information when you use Findsomeone. See clause 8 of the privacy policy, which h...

  • Terms and Conditions

    FindSomeone is owned and operated by Trade Me Limited. FindSomeone provides services to people looking to find someone special. We are committed to providing a safe environment for you to meet, converse with and get to know other people. ...

  • Getting started

    New to FindSomeone? Here's how to make the most of the site and meet your potential match: Create your profile Include as much information as you feel comfortable sharing, to help other members find you and learn more about you. ...

  • What are your contact hours?

    Our contact hours are 9am to 5pm, Monday to Friday. You can call us during these hours or send us an email at any time using the 'Email us' link to the right of this page. If you call outside of these hours then you are able to leav...

  • Privacy Plus

    What is Privacy Plus? Privacy Plus is a new feature, designed to help those members who would like to be more selective about who can see their profile and contact them. It lets you select your preferred age range, gender and lo...

  • Gold memberships

    About Gold membership Gold members have access to all features on the site. By upgrading to Gold you will be able to: Send unlimited messages, smiles, winks, hugs, kisses and roses View all of a member's public photos Appear first...

  • Search

    You can search for members based on many aspects of their profile including gender, age range, sexual preference, location, if they have a photo and more. You can also search member's profiles for a specific word, using the keyword sear...

  • Reporting inappropriate behaviour

    If you find a profile offensive or receive offensive messages please report it immediately using Community Watch. A Community Watch link is on the bottom of every member profile page, and looks like this: Community Watc...

  • Why can't I edit my nickname?

    As your nickname is your main identifier on the site (as you are able to change many other parts of your profile including photos) it can be confusing to keep track of who you have checked out before and who has been in touch with you in t...

  • How do I change my date of birth or gender?

    Have you logged into your profile to see that it says you are a 75 year old man instead of a 23 year old woman? Have no fear, just contact our customer support team, let us know the mistake and we can correct your profile for you.

  • Privacy, message & subscription settings

    Privacy settings FindSomeone has a lot of different privacy options to help you find love just the way you want. Show my profile to... This will allow you to restrict your profile to be viewed only by Gold members or anyone. Sett...

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