Message board rules
Our Message Board is provided for the enjoyment of the entire FindSomeone community and is moderated by members and, at times, by FindSomeone staff. It's a forum for sharing advice about dating, supporting other members on their journ...
The message board on FindSomeone is made up of multiple threads for our members to discuss anything from dating advice and current affairs to what they are having for dinner and what music they listen to. It is a great place to me...
How do I remove my profile from FindSomeone?
Go to your Account Settings page in the drop down menu in the right hand corner, select the Account Settings tab (third across the top) and at the bottom of the page you will see a link 'Remove my profile'. Click on this and you w...
Pay by bank deposit
Pay by internet banking: Log in to your internet banking website. Deposit one of the amounts below into our account. Include your member number (Please log in) and email address in the reference fields. You will receive an email when you...
Sending a Smile (or Wink, Hug etc.) is an easy way to let someone know that you are interested in them without worrying about what to say. If you have received a Smile from a member, sending them a Smile in return may encourage them to...
Online dating safety tips
FindSomeone is a fun, safe way to meet new people and we have a number of success stories from members who have found someone special online. However, just like in the offline world, there are certain precautions ...
Set up a bill payment
Step 1: Set up FindSomeone as a bill payment Most banks will allow you to perform this step on their website, but some require you to set up bill payments by phone. You will need to enter the details below. For phone banking, you w...
Gold Members can send the first message to people they are interested in, while basic members can only reply to messages they receive. The conversation will continue as long as one of the members are Gold. A Basic member can st...
Why can't I send a message?
There are two ways to send the first message on our site. If you are a Gold member then you are able to start a chat with another member on the site whether they are Basic or Gold. If you are a Basic member and not keen on upgrading t...
Terms and Conditions
FindSomeone is owned and operated by Trade Me Limited. FindSomeone provides services to people looking to find someone special. We are committed to providing a safe environment for you to meet, converse with and get to know other people. ...
What are your contact hours?
Our contact hours are 9am to 5pm, Monday to Friday. You can call us during these hours or send us an email at any time using the 'Email us' link to the right of this page. If you call outside of these hours then you are able to leav...
New to FindSomeone? Here's how to make the most of the site and meet your potential match: Create your profile Include as much information as you feel comfortable sharing, to help other members find you and learn more about you. ...
What is Privacy Plus? Privacy Plus is a new feature, designed to help those members who would like to be more selective about who can see their profile and contact them. It lets you select your preferred age range, gender and lo...
Problems logging in
There are several reasons why you may not be able to log in to FindSomeone: Membership not confirmed You need to click on the link in the confirmation email we send to activate your membership. Sometimes our emails are blocked by junk ...
Reporting inappropriate behaviour
If you find a profile offensive or receive offensive messages please report it immediately using Community Watch. A Community Watch link is on the bottom of every member profile page, and looks like this: Community Watc...
About Gold membership Gold members have access to all features on the site. By upgrading to Gold you will be able to: Send unlimited messages, smiles, winks, hugs, kisses and roses View all of a member's public photos Appear first...
How do I clear my deleted messages?
Messages you move to your deleted folder will be automatically archived after 2 weeks if there are no further messages received. Within that two weeks you can move them back to your inbox to prevent them from being archived.
Started in 2000 by creator Nigel Stanford to help his sister land a date, FindSomeone has become a successful way for Kiwi singles to find their someone. Nigel's sister, now married with children, is one of our many success stories. ...
Problems receiving emails
Members may occasionally experience problems receiving emails due to spam and junk mail filter settings. Check your junk email folder regularly in case email has arrived there rather than your inbox. As a first step, please make sure yo...
You can add and edit the information other members see about you via your My Profile page. You can include details of your career, hobbies, appearance, personal beliefs and more. Just click on the "Profile" menu link and you wil...
Pay for gold another way
We prefer members to pay by credit card, however we also accept payment for Gold memberships and Message Packs through bank deposit or bill payment. For a more detailed explanation of how to pay by these methods, follow the links ...
Privacy, message & subscription settings
Privacy settings FindSomeone has a lot of different privacy options to help you find love just the way you want. Show my profile to... This will allow you to restrict your profile to be viewed only by Gold members or anyone. Sett...
Want further assistance?
Email us your question
We aim to respond within 1-2 business days.
Call us on 0900 746 453
Available Mon-Fri 9am-5pm. Calls cost $1.99 + GST per minute.