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  • How do I cancel a paid subscription?

    Unsubscribing from Gold or Privacy Plus is quick and easy. To unsubscribe: Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Choose the option to cancel yo...

  • Pay by bank deposit

    Important: Payments made without your member number can't be credited to your account. Paying by bank deposit: Deposit one of the amounts below into our account using internet or phone banking ...

  • Messages

    Messaging someone you're interested in is a great way to connect. Your email address isn't shared with the sender or receiver. Messages are private and can only be accessed by the sender, receiver and our Support team (in line with Tr...

  • Why can't I send a message?

    To send the first message, you'll need either a Gold subscription or a Message pack. All members can reply to messages received. The conversation can continue so long as one member is Gold, or has a message pack. You may not be able to...

  • Why has my card been charged?

    Gold and Privacy Plus memberships are subscriptions, charged monthly, after your initial subscription period. Your Gold or Privacy Plus subscription can be cancelled at any time. Check your next payment Open the drop...

  • Gold

    Gold members can access all features on the site: Send unlimited messages, smiles, winks, hugs, kisses and roses. View all of a member's public photos. Appear first in search results. Use the Do We Match? feature on profiles. ...

  • Privacy Plus

    Privacy Plus empowers you to be in control of your privacy on the site. You can be more selective about who can see your profile and contact you. Gold members have Privacy Plus included. For Basic members, Privacy Plus is $4.95 per mon...

  • Privacy & email settings

    Privacy settings Choose who can view your profile and photos, and where we show your profile. To change your privacy settings: Open the drop-down menu in the top-right and select 'Account settings'. ...

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